Changes coming for Non-Geographic Numbers

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September 10, 2021

What is a Non-Geographic Number (NGN)?

A Non-Geographic Number (NGN) is a number not associated with any specific location. Often used by government, businesses and charities. However the lines they are a changing, some of these numbers are set to change soon. From next year, 1st January 1850, 1890 and 076 will be no more. After that 1800 and 0818 will continue alone into the future. Businesses that wish to enhance their national presence. Or perhaps create a national presence are more likely to have a Non-Geographic Number. Why? Geographic numbers are tied to a place. For example, 01 for Dublin, 021 for Cork, 061 for Limerick and so on. Having a Non-Geographic Number signals a willingness to handle national queries.

Difference

What is the difference between 1800 and 0818 numbers? 1800 numbers are also known as freephone number, are free for the caller. The business covering the cost. Why provide a free telephone number? Because hopefully by facilitating a call, you will be able to generate more sales. Calls to 1800 numbers can only be made from the Republic of Ireland (like 1850 and 1890 numbers). Universal numbers - 0818 can be called from anywhere in the world. In recent years their cost along with 1850 and 1890 numbers has reduced significantly.

Non-Geographic Numbers - The Benefits

There are 3 main benefits of Non-Geographic Number: Firstly, the Illusion of size - Non-Geographical Numbers may enhance presence. “If it looks real and feels real, do you think it matters if it's real?” ? Daniel Nayer. Secondly, they provide geographic anonymity. And finally they enable you to Track Sales/monitor campaigns, e.g. a dedicated number to a campaign.

Also freephone numbers - 1800 - can drive on sales. 80% people know 1800 is free to call, which can give you a competitive edge vs your competition. As customers are incentivised to contact you. According to the Forrester study (2017), the majority (60%) of marketers agree that those who place an inbound phone call convert to a customer 30% faster than those who did not. On top of this according to the study, your average phone customers spend 28% more! 

Phone Numbers

Kendlebell Naas' provide a range of telephone numbers, both Geographic and Non-Geographic Numbers, dependent upon need. In addition to providing the numbers, we can point this numbers too. Point them where? Whenever you want! Be that to your mobile, or ourselves plus other options too. 

Additional Services

Our services enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience. 

What are our primary offerings? 

  • Telephone Answering Services
  • Virtual Reception Services
  • Service Desk
  • Helpdesk solutions
  • Diary Management

For more: check out all our last blogposts on our website! 

Contact:
Ross Hamilton, Head of Sales and Marketing
rhamilton@kbvo.ie, 045 409600