Dip your toe and see how we go

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May 05, 2022

Pilot Period

At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial. Dip your toe and see how we go! We offer a two week, no cost, no obligation, no risk free trial all year round! Why? To enable people see the benefits for themselves (and/or other staff members). Our service is not all about saving money (we cost 70% less than an in-house receptionist). Really what we do is facilitate focus on core work, which improves though-put, moral, customer experience and lots more. You can get the ball rolling with us today for a 2 week pilot period on the house, see more here

Customisation

Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable. 

How does the system work? We give you a number to divert to - be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; "Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?". When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Summer holidays! Our two week pilot period enables people to see the benefits for themselves. See this Forbes article "The Pros and Cons of Outsourcing" here

Cost

The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost. 

Results for you! 

Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving customer experience - we generally answer calls in 7 to 9 seconds. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the two week pilot period, stick with our services. 

In Conclusion

Kendlebell Naas' provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas - The Perfect Answer.  

Contact:
Ross Hamilton, Head of Sales and Marketing
rhamilton@kbvo.ie, 045 409600