Telephone Answering Services Drive Efficiency

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April 29, 2022

Most businesses are you looking at expanding in 2022, what factors effect business expansion? Money on hand and cash flow are big factors especially for start-ups. Spending money well and utilising your staff in the best possible way, is also very important. Inefficiency costs companies anywhere from 20% to 30% of their revenue every year, according to research firm IDC (see more here). This is where Call Answering Services come in, telephone answering services drive efficiency. Enabling you to spend you money where it should be spent. Kendlebell Naas can answer your calls, while you focus on revenue generation.

Please see 4 benefits of a telephone answering service below.  

The Benefits

Capture every opportunity

Partnering with a telephone answering service, means that calls are not missed. Calls being answered professionally creates a good 1st impression. Each call results in an action a patch, an email and/or a text message. Many customers will go with the first business to answer the phone, if you aren't that business you are losing out. 

Increase productivity

Each call is an opportunity to give the caller a positive customer experience and to increase revenue. The ability to multitask is often praised, however multitasking can reduce productivity by 40%. When you are in the middle of a meeting, or working on a large project, you don't want your telephone ringing, as your focus is best spent at the task in hand. A call answering service can filter calls and forward calls if you so require, enabling you and your team to concentrate on the task in hand. 

Reduce overheads

It is expensive to have an in-house receptionist team, plus the recruitment process is time consuming. And then there is training, annual leave, sick days and all the things that go with staff. A telephone answering service is flexible, easily able to increase handling ability should the need arise. Plus you only pay for the work completed. On average 70% cheaper than an in-house receptionist. 

Give the right impression

Whether you an established business or a young start-up, a telephone answering service reinforces strong customer relationships. And maintains a professional image of high quality. Your partnership with your client begins as soon as you answer a call. If calls are missed or bounce around an office where people don't want to answer them fragile relationships can end pretty quickly. 

Risk Free Recruitment

Many businesses are finding recruitment difficult at the moment. But often prospect employers have not looked at out-of-the-box alternatives. Expand your staffing without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? This is where we in Kendlebell Naas come in, our telephone answering and virtual assistant service. Why not let our team become part of yours? We can provide you with access to more team members without the associated costs, risks or hassle. No recruiting and all the stress that entails. Our two week free trial for telephone answering, is essentially risk free recruitment. No risks, no obligation and no cost.

In many ways engaging our services should be viewed as a  "standard" collaboration/outsource. Check out "7 Business Tasks You Can Outsource" here or see Our Three Reasons to Your Telephone Answering here.

Our Services & Customisation

Kendlebell Naas' provide 24/7 call answering, but our standard times are: Monday to Friday, 8.30am to 6.00pm. Our services are totally customisable and will enable you and your team to work smarter while saving you money.

Kendlebell Naas - The Perfect Answer.

Contact:
Ross Hamilton, Head of Sales and Marketing
rhamilton@kbvo.ie, 045 409600